Customer Support

Shipping and Delivery

There is no shipping as all products are digital downloads, except for books which are shipped from Amazon.

Once your payment has been processed you will receive an email confirmation with the links to download your purchases. 

You’ll also find a link to the downloads in your account.   Click on My Account in the top right corner.



Returns & Exchanges

Because of the nature of digital downloads, we do not give refunds or exchanges.   You will not receive any physical products.

Each listing shows the size tumbler and rhinestones it is intended for.  

For the cut files, please make sure that your cutting machine is capable of cutting rhinestone template material, and that your software is able to handle a few thousand (in some cases) objects.  I have tested the designs on Silhouette Cameo.  I have not tested them on any other brands of cutters.